Marketplace Growth Lead
North America · Remote
Senior · Full time
Posted 2 years ago
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Headway is building a new mental healthcare system that everyone can access.

1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. That’s why Headway is building the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford.

We launched in April of 2019 and are now powering 100,000+ appointments per month. To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.

Join us, and make an impact.

As Headway grows, so do the volume and complexity of the challenges we face. As a Marketplace Growth Lead, you will tackle business-critical challenges in the face of bootstrapping, growing and maturing our marketplace at unprecedented speed, and you will directly own the growth outcome and financial health of our most important markets. Some challenges may require you to orchestrate the operational infrastructure to sustain localized supply and demand balance. Some challenges may require you to directly embed with functional teams to diagnose unfamiliar problems, craft novel solutions, drive outcomes, and instill best practices across the Headway org. You will report into Headway’s Marketplace Growth function.

If you aspire to build great things and seek the ambiguity that growth necessitates, this is the role for you.

You will:

  • Partner with cross-functional units to diagnose and solve highly complex problems involved in bootstrapping, growing and maturing our marketplace (including but not limited to Provider Growth, Patient Marketing, Product, Payer BD and CX functions)
  • Independently drive initiatives that accelerate appointment growth in strategic markets, such as designing and creating the infrastructure to monitor regional supply demand balance, setting regionalized pricing strategy, testing and rolling out new products to markets
  • Build the 0-to-1 playbook for our marketplace growth strategy as we launch into many new markets this year

You will love this role if:

  • You have 5+ years of professional experience in a capacity that requires analytical problem solving, operational rigor, and outcome ownership, including 3+ years operating a marketplace
  • You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, roll up your sleeves, learn new skills, and drive towards solutions.
  • You have excellent communication and collaboration skills, with the ability to distill and communicate complex technical concepts to a broad, diverse audience.
  • You seek an environment that fosters individual growth through open-feedback and a high-autonomy.
  • You are motivated by the opportunity to make an impact on one of our generation’s defining problems, affordable mental healthcare

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, and experience.

Headway employees work remotely across the US, with the option to work from our NYC HQ.

Headway
Headway is a mental healthcare system provider that helps patients connect with therapists and submit insurance claims online.
Size:  51-100 employees
Funding Level:  Mid-stage Startup
Total Amount Raised:  $100.5 M
Year Founded:  2019
Investors
Accel
GV
Andreessen Horowitz
Global Founders Capital
IA Ventures
Thrive Capital
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