Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce and parcel shipping volumes are exploding but so are customer expectations about shipping speed and cost. Managing shipping and logistics operations to meet increasingly exacting demands is an extremely hard endeavor, especially for SMBs who can be left in the dust by larger and far more sophisticated competitors. But this does not have to be so.

At Shippo, our goal is to level the playing field by providing businesses with access to shipping tools and terms that would not be available to them otherwise. We lower the barriers to shipping for businesses around the world, and move shipping from a pain point to a competitive advantage.

Through Shippo, e-commerce businesses, from fast-growing brands to mom-and-pop shops are able to connect to multiple shipping carriers around the world from one API and dashboard, and seamlessly run every aspect of their shipping operations, from checkout shipping options to returns.

Join us to build the foundations of something hard yet meaningful, roll up your sleeves, and get important work done everyday. Founded in 2013, and funded by top-tier investors like D1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, we are a fast-growing and proudly distributed Unicorn with hubs in San Francisco and Austin. We are also featured in Wealthfront’s Career Launching List and Forbes’ Cloud 100 list of fast growing startups.

We're looking for a Product Marketing Intern to work on exciting new product marketing campaigns. Your role will assist in the strategy and creation of Product Marketing campaigns and content such as emails, blogs, in-app messaging, and more!

Responsibilities

• Conduct quantitative research using CRM data, product analytics, CDP data, and other relevant tools and resources
• Conduct qualitative research through customer interviews and prior internal documentation
• Assist in strategy and creation of Product Marketing campaigns and content such as emails, blogs, in-app messaging
• Help define feature sets per each product charter and how they correlate with our ideal customer profiles
• Work cross-functionally across teams including Marketing, Product, Sales, RevOpsInfluence Direct-to-Merchant (D2M) and Go-to-Market (GTM) strategies with charter and feature insights
• Help identify feature and communication gaps and solutions within the product and customer experience
• Lead concept and content development for feature content (can be used for one-pagers, white papers, website)
• Create a repository of customer examples per each charter/feature set

Requirements

• Be legally allowed to work in the US (US citizen, green card, or F1 student visa holder)
• Currently enrolled in an accredited undergraduate college/university in the US or recent graduate
• Available to intern for the full 12 weeks (start date based on availability)
• Able to work 30-40 hours per week
• Great communication skills, both verbal and written. You love an Oxford comma
• Excellent in Google Workspace, including Google Docs, Google Sheets, Google Slides, etc.
• Knowledge in data systems and analytical tools such as Salesforce, Looker, and/or Mode, desired but not required
• Familiarity with using Asana for project management is desired but not required
• Able to make connections between quantitative and qualitative data, summarize conclusions, and offer recommendations
• Strong project management and prioritization skills, detail-oriented, and deadline-driven
• Passionate about learning, improvement, and seeking the next challenge
• Eager to expand the creative side in a more technical industry. Software doesn’t have to mean stale language
• Adaptable and respectable sense of humor. Must share quality memes

Benefits and Perks

Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available!
Flexible policy for PTO and work arrangement
2 weeks shut down during summer and winter
3 VTO days for ShippoCares volunteering events
$2,500 annual learning stipend for your personal and professional growth
Charity donation match up to $100
Fun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!