Business Operations
San Francisco, CA
Junior +1 · Full time
Posted a year ago


Retool has been growing at breakneck speed these past few years. We need to build the processes and structures for Retool to continue to grow and operate at scale in the next decade and beyond. Business Operations (BizOps) serves as the connective tissue to help Retool operate better.

As one of the first members of the BizOps team, you’ll help us make pivotal decisions about the Retool business—from how we allocate resources to how we price our products, to what opportunities we should pursue next. We’re a fast-paced startup with new challenges to tackle every week. You’ll be wearing many different hats as you take on whatever is needed to help the business succeed.

What You'll Do

By design, BizOps responsibilities and projects will evolve with the needs of Retool. We’ll look to you to understand our biggest areas of opportunity, create a plan, and execute with multiple cross-functional stakeholders. You’ll leverage your past experience to accelerate our growth and plugging in where the business needs you most. Some weeks you’ll focus on more strategic projects, and other weeks you’ll be in the weeds.

For Example, You’d

  • Help identify Retool’s main priorities and core metrics
  • Define a go-to-market strategy for the company for the next 12-24 months to accelerate our growth
  • Incubate and help run new teams
  • Define new product opportunities
  • Define our strategy to grow Retool in international markets
  • Come up with a customer segmentation to organize our GTM/customer facing teams
  • Design and run new processes that improve our operations (e.g. OKRs or business reviews)

Who You'll Work With

This is a highly cross-functional role, and you’ll partner with all of Retool’s teams to do what it takes to get the work done. You will work closely with various functional leads, and their teams, on various strategy and operations projects.

You might work with Finance, Customer Support, and Customer Success on one project, then with Sales, Marketing, and Engineering on the following one. Either way, you’ll have an impact on all teams in all parts of the business.

The Skillset You'll Bring

  • 2-4 years of relevant experience in management consulting, investment banking, private equity, Business Operations, or operating at a high growth tech company
  • A proven track record of running complex, cross-functional, and operational projects, preferably in a high growth environment, from inception to launch
  • A highly entrepreneurial mindset and a knack for spotting new opportunities for growth
  • A capacity to go deep into different functional areas, without losing the big picture
  • A low ego and an aptitude to work with different personality types. You are not afraid of getting your hands dirty!
  • Curiosity to work on new topics and different areas of the company as needed, whether it’s figuring out how to incubate a new function, or running our OKRs process
  • Strong spreadsheet modeling experience
  • Excellent presentation and writing skills and the ability to clearly communicate messages that link business issues, financial results, and strategy at the executive level
  • Experience with SQL or a willingness to learn
  • Passion for technology products and SaaS businesses

Retool is a Y Combinator-graduate backed by Sequoia Capital, as well as the founders of Github, Gusto, PagerDuty, Segment, and Stripe. Located in the heart of Hayes Valley, San Francisco, we build tools that delight our customers, empower businesses to run more effectively, and keep engineering teams happy.

Interested in what we're doing? We'd love to hear from you.

Retool is a fast way of building internal applications.
Size:  11-50 employees
Funding Level:  Mid-stage Startup
Total Amount Raised:  75.0 M
Year Founded:  2017
Sequoia Capital
Elad Gil
Y Combinator
Paul Graham
Patrick Collison
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