Business Operations Intern
San Francisco +1
Entry Level · Internship
Posted 2 months ago

Company Overview

At Wisetack, we’re building financially-responsible consumer lending products that help service-based businesses thrive.

Founded in 2018 by a team of experienced fintech veterans whose prior experience includes PayPal, LinkedIn, Lending Club, Affirm, Amazon, and other leading companies, Wisetack is a well-funded early stage startup with strong early customer traction. We’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures, (investors in Airbnb, LinkedIn, Instagram, Dropbox, and many more.)

We raised a $45M Series B last year and since then, we've invested in our people and technology and signed a slew of new partnerships. This is a fun stage in any company's lifecycle where we've got the core foundation built, a healthy growth rate, and a clear path to success, but you'd still be joining early enough to help shape the future of the company.

Business Insider called us one of the 70 most promising startups changing the world of finance, LendIt selected us as this year's winner in the Best Emerging Lending Platform category for their Fintech Industry Awards, and we were just named to the inaugural SMBTech 50 list (perhaps you saw us on the billboard in Times Square?) The external recognition is great, but we're equally -- if not more -- happy with the recognition from our customers. Our current NPS rating is a sky-high 78. We're proud that we're building a product that customers love.

About the Role

We're looking for another addition to our Business Operations team. This is a more recent group within Wisetack and we're hoping to find a couple of interns to contribute to the advent of new tools and processes as we grow.

With four cohorts to date and an 80% return rate (for graduates), our intern program builds technical and soft skills necessary for a career in Customer Experience, Customer Success, or Operations.

For the foreseeable future this will be a remote internship with possibility for in-person work depending on COVID-19 and timing for our office re/opening (San Francisco, CA).

The Role

  • Create product operations documentation & assist with troubleshooting
  • Test, track, and analyze initiatives to increase customer engagement
  • Contribute to processes improvement
  • Create and maintain analytics dashboards for the Operations team
  • Develop dashboards and present metrics in weekly meetings
  • Partial contributions to selection of tools and processes development across the Operations team


  • Analytics experience, major, focus, concentration, or minor
  • Curiosity about user experience and feedback
  • Strong coachability and growth mindset
  • Collaborative attitude with strong communication skills
  • Self-motivated & self-starting
  • Drive to improve and iterate on all processes

Additional Information

We value diversity — in backgrounds and in experiences. Diversity is a commitment of this program, across culture, curriculum, recruitment, and beyond. We are committed to developing a barrier-free recruitment process and work environment. For any questions or accommodations, please include a note in the "How did you hear about Wisetack" section and we will work with you to meet any needs.

This is a paid internship at $25/hour with a required weekly commitment of 40 hours per week.

Applications are considered on a rolling basis with a preference for class of 2022 undergraduates or alums. This role is not designed for current nor graduating master's students. The start date for this role is flexible with a target of June 1, 2022 at the latest.

Spend a little time on our About Us page researching our team and our values, and check out our Press page and our blog for more background on what we do. If you think this might be a fit, we’d love to hear from you!

Point of sale lending for in-person services
Size:  11-50 employees
Funding Level:  Mid-stage Startup
Total Amount Raised:  64.0 M
Year Founded:  2018
Insight Partners
Bain Capital Ventures
Ulu Ventures
Conversion Capital
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