We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Introducing Our Hybrid Working Model

As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.

Overview

As a Marketplace Operations team member, you will work to identify opportunities to improve processes through standardization and centralization. You will be challenged to make decisions on both a tactical & strategic level, taking calculated steps to prepare for and/or react to anything that may potentially impact fulfillment operations. Some examples include extreme weather, systems outages, marathons, expansions, and allocation of shopper memberships/certifications.

The Marketplace Operations team is responsible for monitoring daily operations in real time across North America. Each team member directly contributes to company priorities with a particular focus on ensuring quality fulfillment for customers, shoppers and retailers. This is a rare opportunity to work in a highly cross-functional environment and drive tangible impact at the company level.

About The Job

• Serve as the “air traffic controller” of operations by identifying and navigating logistical challenges throughout the week
• Monitor day-to-day fulfillment operations across multiple regions simultaneously, ensuring high levels of efficiency, quality, and execution
• Actively communicate with shoppers to troubleshoot intraday operational issues.
• Play a critical role in launch/expansion efforts through effective construct planning & analysis
• Provide critical feedback to and work directly with engineering teams to continuously improve system performance & execution
• Identify and research events that may impede operations and devise effective countermeasures to mitigate

About You

MINIMUM QUALIFICATIONS

• 1-2 years experience in an operations or fulfillment environment
• Experience synthesizing and analyzing data to identify trends & improvement opportunities
• Ability to communicate succinctly and effectively with key stakeholders across multiple channels
• Impressive multi-tasking skills
• A hunger to spot inefficiencies and improve processes
• Ability to process information quickly and implement effective countermeasures
• Flexibility to work in a rapidly-changing environment
• Team-oriented mindset and willingness to jump in to help wherever and whenever needed
• Willing to work a varying schedule that includes nights and weekends
• Passion for the customer and shopper experience

Preferred Qualifications

• Advanced experience with Excel/Google Sheets
• Knowledge and experience with SQL

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.