Associate Digital Product Manager
Nashville, TN
Junior +1 · Full time
Posted a year ago

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're adding an Associate Digital Product Manager to the Tend team to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams.

About The Role

You are the Associate Digital Product Manager on the Ecommerce team - in this role you will own all aspects of the digital product experience focused on getting Tend members to discover, evaluate and purchase our physical products (think toothbrushes and toothpaste) both online and offline in our studio locations.

You will also own the post-purchase experience, which entails subscription and account management, as well as the ecommerce shop’s integration with our patient portal, Smart Mouth.

Utilize data from our consumer behavior analytics platforms to rapidly hypothesize, experiment, execute and iterate to make measurable improvements on key KPIs.

Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.

Work cross-functionally with the engineering, design and CPG (consumer packaged goods) team at Tend.

Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.

About You

  • We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.
  • 2+ years of product management experience.
  • Experience building delightful user experiences for mobile and web.
  • User-obsessed and relentlessly thinking about user needs.
  • Demonstrated problem-solving capabilities and intellectual curiosity.
  • Deeply analytical and well-versed in making data-backed decisions.
  • Ability to conduct research through various means and synthesize into meaningful results.

Our Goodie Bags are Pretty Impressive!

Our comprehensive benefits & perks program will make you grin. Employer-sponsored healthcare coverage, 401(k) with an employer match, generous paid time off, a pre-tax commuter benefit, and much more!

Keeping the Tend Community Safe

We’ve always been committed to providing the highest quality of care for our team and members. During this time, we are taking extra precautions to promote the health and safety of those who work and receive treatment at our studios. From enhanced PPE to sterilized equipment and staggered visit times with on-site temperature checks, we prioritize your health every step. For more information on how we’re making our dental visits safer, please visit:

More About Tend

Tend provides the best dental care available, with a spectacular clinical team and state-of-the-art dental technology. Tend’s dental professionals are incentivized by patient results and experience. As a dental company, we aren’t corporate. We aren’t private. Tend is a new dental model that’s a joy to work at, with the dental autonomy clinicians expect and the support they need with design, marketing, operations, HR, and benefits. Our clinicians work in beautiful dental studios designed to soothe. And they cultivate inclusive environments that value the individual and praise team effort. Simply put, Tend is a place where dental is transformed into the empowering, human, and joyful experience it should be.

Tend is an Equal Opportunity Employer

Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Tend is a technology-driven dental startup that provides hassle-free, personalized, and straightforward dental services.
Size:  251-500 employees
Funding Level:  Mid-stage Startup
Total Amount Raised:  198.0 M
Year Founded:  2019
Tiger Global Management
Tusk Venture Partners
Warby Parker
Flatiron Health
One Medical
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